In the course of carrying out our activities, Infuse Bottling Company Pty Ltd ACN 146 482 591 (“Infuse”, “we”, “our” or “us”) will collect, store, use, disclose and process personal information. We are committed to the protection of your personal information and to compliance with Australia’s Privacy Act 1998.
We collect and hold personal information about you for the provision of our products and services and the purposes connected to those products and services. If you do not provide us with your personal information we may not be able to provide you with our products or services.
Business partners and contractors
If you are enquiring about entering into a contract with us, we may collect and hold information about your business experience, financial details, qualifications, referees, other credit and finance related personal information and other information you provide as part of our assessment process.
If you are applying for a job with us, we may collect and hold your name, contact details, qualification details, employment history and other information you provide as part of the job application process. In the case of indigenous trainees, this may include your indigenous heritage.
In very limited circumstances we may need to collect sensitive information about you. For example, if you are ill, injured or involved in some incident on our premises we may need to collect your medical information so as to allow us to properly investigate, process and/or report the incident to our insurer and the relevant authorities, if necessary. We will only ever collect sensitive information for a lawful purpose and/or with your consent.
Methods of collection
We collect personal information about you in the course of providing you with our products and services. We collect your personal information directly from you in a number of ways including when you contact us (whether verbally or in writing), register for an account on our website, subscribe to receive news and offers on our website, access and use our website, enter our properties or other premises controlled by us, enquire about entering into a contract with us or apply for a job with us.
We may also record your image on our CCTV cameras systems when you enter any premises controlled by us. By entering any of our properties or other premises controlled by us, you consent to us recording your image.
In some instances we may collect personal information from third parties including from our business partners, credit reporting agencies, law enforcement agencies and other government authorities or entities. Where you have applied for employment with us, we may also collect personal information about you from a recruitment agency, your previous employers and your referees or any other person or entity which holds information relevant to our consideration of your employment application.
We will not use or disclose personal information for any secondary purpose, unless that secondary purpose is related to the primary purpose for which we have collected that information, and you would reasonably expect the disclosure in the circumstances, or unless you consent to that use or disclosure.
The purposes for which we hold, use, disclose and process your personal information include:
(a) to conduct our business which includes providing our products and services, or the products or services of a third party, to you;
(b) for security, safety, operational and risk management purposes (e.g. security monitoring and emergency and incidents monitoring, investigation and reporting);
(c) to maintain records that we are required to maintain in relation to our business;
(d) for our internal administrative, record-keeping, research, planning, marketing and product or service development purposes;
(e) to comply with any law, regulation, rule or requirement of any government authority;
(f) to assess the performance of our website and to implement improvements to it;
(g) to process and respond to any enquiry or complaint made by you; and
(h) to consider your job application.
We take reasonable steps to ensure the security and integrity of the personal information we hold including restricted server access, encryption and other industry standard security protocol like use of firewalls and complex password protection.
We will only ever disclose personal information to other individuals or organisations for the purpose for which it was collected, with consent or as permitted by law. We may disclose personal information to those parties involved in providing, managing or administering the products or services that we are providing to you. This could include:
(a) organisations involved in our payment systems including merchants, banks and payment organisations;
(b) organisations involved in our business activities including our business partners, agents, contractors and debt collectors;
(c) organisations that maintain, review and develop our business systems, procedures and technology infrastructure including IT service providers;
(d) related entities of Infuse; and
(e) professional advisors such as accountants, auditors, insurers and lawyers.
We do not disclose personal information to any entities outside of Australia.
We may use your personal information to send you direct marketing communications unless you advise us in writing that you do not want this to occur. You can withdraw your consent to any direct marketing communications at any time by following the opt-out or unsubscribe instructions given in the communication, by contacting us using the contact details below.
Access, correction and complaints
You have a right to request access to or correction of your personal information. All requests for access or correction must be in writing and directed to our Privacy Officer. We will respond to your request within a reasonable period after receipt of your request. If there is a reason under the Australian Privacy Act or any other law for us to refuse your request for access or correction, then we will notify you in writing of those reasons.
If you require us to provide you with copies of your personal information, we may charge you a reasonable fee to cover the administrative costs of providing you with that information.
If you wish to make a complaint about how we have handled your personal information, please submit your complaint in writing to our Privacy Officer. If you do not consider our response to your complaint satisfactory, you can contact the Office of the Australian Information Commissioner at www.oaic.gov.au.
How to contact us
If you have any queries about this policy or wish to contact us about your personal information, you may direct your query to our Privacy Officer using the contact details set out below
Privacy Officer: Pauline Hu
Telephone: 08 8283 0008 or 08 8281 2900
Postal address 5-7 KAURNA AVENUE, EDINBURGH, SA 5111